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Customer Service

Satisfaction Guaranteed

Nothing is more important to us than the service we provide you, our customer. We offer a satisfaction guarantee which means if you are not 100% happy with the items you have received we will give you a full refund providing the items are returned to us within 30 days of receipt when ordering online and 14 days when purchasing in store.



Secure online shopping

When you make a payment with Divinity you will be transfered to our payment provider Nochex or Paypal. We have chosen Nochex and Paypal as they are the experts at providing robust security measures which protect your credit/debit card details. Sensitive information is encrypted in transit using the Secure Sockets Layer (SSL) protocol. Nochex use the highest commercially available encryption key length of 128-bits provided by VeriSign. You can validate the Nochex secure server certificate at any time and for more information on data encryption and server security read the guides available from VeriSign.


Refunds & Returns

If after placing your order you would like to cancel it please email us immediatley at info@divinity.uk.com or call our customer care line on 01786 478097. We offer a 100% money back guarantee if you are in anyway unhappy with your order. Under the terms of this offer we ask that the goods are returned to ourselves within 30 days of receipt when purchasing online and 14 days when purchasing in-store. Items must be in the same condition in which they were delivered/purchased.

Privacy Policy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

System Issues

We would welcome any feedback regarding your experience of our site, in particular we would like to hear if you have experienced any technical difficulites. In such a case please contact us at info@divinity.uk.com.

Terms & Conditions

Please ensure that you read and agree to our terms & conditions before using the site.

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